WHAT IS PERMANENT JEWELRY?

Private Policy

At Glowgirl, we respect your privacy and value the trust you place in us. This Privacy Policy explains how Glowgirl (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit glowgirl.us, shop with us, book an appointment, participate in our experiences, or communicate with our team.

1. Information We Collect

Depending on how you interact with Glowgirl, we may collect:

  • Contact information: Your name, email address, phone number, and billing or shipping address.

  • Purchase and appointment information: Products purchased, transaction amounts, payment status, appointment details, customization requests, and service history.

  • Customer communications: Messages, feedback, photographs you voluntarily submit, and information you provide when requesting assistance.

  • Communication preferences: Your email and text messaging preferences, including records of consent and unsubscribe requests.

  • Website information: Your IP address, browser and device information, pages viewed, and interactions with our website, collected through cookies and similar technologies.

We collect information directly from you, automatically through your use of our website, and from service providers that help us process purchases, manage appointments, and communicate with customers.

Payment information is processed through our payment providers. Please do not send full payment card details through email or text messages.

2. How We Use Your Information

We use personal information to:

  • Process purchases, payments, shipping, returns, and service requests.

  • Schedule and manage appointments, private events, and other experiences.

  • Provide customer support and follow up about your purchase or visit.

  • Maintain customer records and personalize your experience.

  • Send appointment reminders, order updates, and other service communications.

  • Send promotional communications when you have provided any required consent.

  • Understand website activity and improve our products, services, and website.

  • Prevent fraud, protect our business and customers, and meet legal obligations.

Authorized team members may review relevant transaction details and previous communications to assist you and manage customer follow-up.

3. How We Share Information

We may disclose information to service providers that help us operate our business, including website hosting, payment processing, appointment scheduling, shipping, customer management, analytics, and communication services.

These providers may include Shopify for our online store, Square for payments and appointments, and messaging providers supporting our customer communications. Information is provided as needed for the services being performed.

We may also disclose information when required by law or valid legal process, or when reasonably necessary to prevent fraud, address security concerns, or protect legal rights.

Any advertising-related data use described below is subject to your applicable privacy choices. Mobile information and text messaging consent receive the additional protections described in Section 4.

4. Text Messaging and Mobile Privacy

If you opt in to receive text messages from Glowgirl, we may send messages about appointments, orders, customer support, and follow-up care. Promotional messages, such as special offers or event announcements, will be sent only with the required marketing consent.

Providing your phone number or making a purchase does not, by itself, enroll you in promotional text messages. Consent to receive marketing texts is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. After opting out, you may receive one message confirming your request. For assistance, reply HELP or email contact@glowgirl.us.

We do not sell, rent, or disclose mobile phone numbers to third parties or affiliates for their own marketing or promotional use. Text messaging opt-in records and consent are not sold, transferred, or shared with other businesses for their own purposes.

Service providers that help deliver our messages or provide customer support may process the information necessary to perform those services on our behalf. This does not authorize them to use your information for their own marketing.

We may retain consent and opt-out records to honor your preferences and meet applicable obligations.

5. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support shopping features, remember preferences, and understand how visitors use the site.

Where enabled, analytics and advertising tools may also collect browsing and interaction information to measure campaigns and personalize advertising. Some advertising-related disclosures may qualify as “sharing,” “sale,” or “targeted advertising” under applicable privacy laws.

You can manage cookies through your browser and any privacy controls available on our website. Blocking certain cookies may affect website functionality. Where applicable, you may request to opt out of advertising-related data sharing by contacting us.

Our online store is hosted by Shopify. Shopify’s handling of personal information is described in its Consumer Privacy Policy. You can also visit Shopify’s Privacy Portal to review available privacy choices.

6. Your Privacy Choices

You can unsubscribe from promotional emails using the unsubscribe link included in those emails. You may still receive necessary communications related to purchases, appointments, or support requests.

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to restrict or opt out of certain uses.

To submit a privacy request, email contact@glowgirl.us. We may need to verify your identity before completing your request. Certain information may need to be retained for legal, accounting, security, or transaction-related purposes.

7. Information Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, honor communication preferences, resolve disputes, and meet legal obligations.

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of electronic transmission or storage is completely secure.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

9. Third-Party Websites

Our website may link to external websites, booking services, payment platforms, or social media pages. Those services have their own privacy practices. Please review their policies when using them.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. Updates will appear on this page with a revised “Last updated” date. We will provide additional notice when required.

11. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Glowgirl
222 West Boulevard, Suite S112
Charlotte, NC 28203
Email: contact@glowgirl.us